icash88 Privacy Policy

1. Introduction

icash88 ("the Company," "we," "us," or "our") operates the online gaming and sports betting platform accessible at icash88.win (the "Platform"). This Privacy Policy ("Policy") describes how icash88 collects, uses, stores, shares, and protects personal data submitted by or collected about individuals who access the Platform ("Members" or "you").

By registering an account or continuing to use the icash88 Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree to this Policy, you must discontinue use of the Platform immediately.

This Policy should be read in conjunction with icash88's Terms & Conditions and Responsible Gaming Policy, which are available on the Platform.

2. Personal Data We Collect

2.1 Registration & Identity Data

When you register an icash88 account, we collect the following information:

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification — you must be 21 or older to use icash88);
• Residential address, including postcode and state within Malaysia;
• Malaysian mobile number and email address;
• Username and encrypted password credentials.

2.2 Identity Verification (KYC) Data

As required by our licensing obligations, icash88 may collect and retain copies of:

• National identity card (MyKad) or passport;
• Proof of residential address (utility bill, bank statement issued within 90 days);
• Proof of ownership of payment method (e.g., screenshot of Touch n Go eWallet account, Maybank or CIMB account statement);
• Selfie photographs or video for liveness checks where required.

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method references;
• Bet and wager history across all icash88 product categories;
• Bonus and promotion redemption records.

2.4 Technical & Usage Data

• IP address and approximate geolocation at login;
• Device type, operating system, and browser type;
• Session duration, pages visited, and features accessed on the Platform;
• Cookies and similar tracking technology data (see Section 7).

2.5 Communications Data

• Records of correspondence with icash88 customer support, including live chat transcripts and email threads;
• Voluntary survey responses and feedback submitted through the Platform.

3. How We Collect Your Data

icash88 collects personal data through the following means:

• Directly from you — when you register, complete KYC, make a deposit or withdrawal, place a bet, contact support, or participate in a promotion;
• Automatically — through cookies, server logs, and analytics tools as you navigate and use the Platform;
• From third parties — from identity verification service providers, fraud detection partners, and payment processors where necessary to verify your identity or process transactions;
• From public sources — where required for regulatory compliance, including sanctions screening databases.

4. Lawful Basis for Processing

icash88 processes your personal data on one or more of the following lawful bases:

5. How We Use Your Data

icash88 uses the personal data it collects for the following purposes:

• To create and administer your icash88 account;
• To verify your identity and age (21+) in compliance with our licensing requirements;
• To process deposits and withdrawals via your chosen Malaysian payment method (Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and others);
• To settle bets and wagers and maintain accurate transaction records;
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities;
• To monitor for problem gambling indicators and administer responsible gaming interventions;
• To provide customer support across all icash88 channels;
• To send transactional communications including account alerts, deposit confirmations, and OTP messages;
• To send promotional communications where you have opted in to receive them;
• To analyse Platform usage and improve the icash88 product and user experience;
• To comply with our legal and regulatory obligations under our international gaming authority licence.

6. Data Sharing & Disclosure

6.1 We Do Not Sell Your Data

icash88 does not sell, rent, trade, or otherwise transfer your personal information to third parties for commercial or marketing purposes.

6.2 Service Providers

We share personal data with trusted third-party service providers who assist us in operating the Platform, subject to appropriate data processing agreements. These include:

• Identity verification and KYC providers;
• Payment processors and e-wallet service providers;
• Game software providers and live dealer studios;
• Fraud detection and AML screening services;
• Cloud hosting and infrastructure providers;
• Customer support and live chat software vendors.

6.3 Regulatory & Legal Disclosure

icash88 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. We will notify you of such disclosure where permitted by applicable law.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of icash88's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change in data controller and given the opportunity to close your account if you do not wish your data to be transferred.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device by your browser when you visit the icash88 Platform. We also use similar technologies including pixel tags and local storage where appropriate.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function — including login session management, security tokens, and bet slip functionality. These cannot be disabled.
• Functional Cookies: Remember your preferences (language, display settings) to improve your icash88 experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how Members use the Platform to help us identify issues and improve features.

7.3 Managing Cookies

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect Platform functionality. Detailed cookie settings are available through the cookie preference centre accessible from the Platform footer.

8. Data Retention

icash88 retains personal data for as long as your account remains active and for such additional periods as are required by applicable law and our regulatory obligations, including:

• KYC documents and identity verification records: minimum five (5) years from account closure;
• Transaction and bet history: minimum five (5) years from the date of each transaction;
• Customer support communications: three (3) years from the date of the last communication;
• Marketing consent records: for the duration of your account plus two (2) years following account closure.

Following the applicable retention period, personal data is securely deleted or anonymised in accordance with icash88's data disposal procedures.

9. Security Measures

icash88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, and destruction. These include:

• 256-bit SSL/TLS encryption for all data in transit between your device and icash88 servers;
• AES-256 encryption for sensitive personal data stored at rest;
• Multi-factor authentication options for account access;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments by independent security firms;
• 24/7 intrusion detection and security monitoring systems.

While icash88 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You play a role in keeping your account safe — please maintain a strong, unique password for your icash88 account and never share your login credentials.

10. Your Data Rights

Subject to applicable data protection legislation and icash88's legal and regulatory obligations, you have the following rights in respect of your personal data:

• Right of Access: Request a copy of the personal data icash88 holds about you;
• Right of Rectification: Request correction of inaccurate or incomplete personal data;
• Right of Erasure: Request deletion of your personal data, subject to regulatory retention obligations;
• Right to Restrict Processing: Request that icash88 limit how it uses your data in certain circumstances;
• Right to Object: Object to processing of your personal data for direct marketing purposes;
• Right to Data Portability: Request a machine-readable copy of personal data you have provided to icash88.

To exercise any of these rights, please contact icash88's support team. We will respond to verified requests within thirty (30) days. We may need to verify your identity before processing a data rights request.

11. Children's Privacy

The icash88 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If icash88 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account closed. If you believe a minor has registered on the Platform, please contact our support team without delay.

12. International Data Transfers

Your personal data may be transferred to and processed in countries outside Malaysia in connection with icash88's use of international service providers for cloud hosting, KYC services, and game software. Where such transfers occur, icash88 ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent protections — to maintain the level of data protection required under this Policy.

13. Updates to This Privacy Policy

icash88 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform functionality. The date of the most recent revision is displayed at the top of this page. Where changes are material, icash88 will provide reasonable advance notice via in-platform notification or email to your registered address.

Your continued use of the icash88 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

14. Contact Us

For questions, concerns, or data rights requests relating to this Privacy Policy, please contact the icash88 data team through our 24/7 customer support channel. Our support team is available in English and Bahasa Malaysia and can be reached via live chat on the Platform or by email at [email protected].

We aim to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) days of receipt.